We remain committed to addressing these issues. There are a number of factors that affect this such as: a significant increase in the number of applications received, the complexity of those applications, and the timeliness of receiving supporting information (health records, doctor’s notes, etc.) for applications. Over the past few years, VAC has not been able to meet some of our service standards. Service standards help measure the level of service we provide. Why are the wait times for some programs not meeting VAC’s service standards? a disability benefit application with more than one condition) or additional information is required from third parties, it can take longer. Wait times vary depending on the type of claim and the volume and complexity of applications being processed at that time. Why do some submissions take longer to process than others? We are now able to provide a specific estimate for single condition applications and a different estimate for claims with multiple conditions. This range included complex claims and claims for multiple conditions. The wait time estimates provided by VAC staff over the phone for Disability Benefits were previously a range (e.g.17-38 weeks). We are working on adding wait times for more VAC programs and services in the near future.
Note: a complete Disability Benefit application does not require you to have provided your Service Health Record we will get this on your behalf.Įvery week we recalculate the average time it took to process applications for each program over the last 90 days.Ĭurrently, average wait times are available for the following programs and services: proof of identity, physician letters, X-ray reports, etc.).
This means we have received all required supporting documents (e.g. To determine the actual processing time, we start counting from the day we receive a complete application. What is considered a “complete application package” and why is this important to the estimated wait time? Since the wait time shown is an average, there are some applications that will take more time and some that will take less time. The average wait time is calculated based on how long it took us to process all complete applications in the past 90 days. We measure wait times from the day we receive a complete application package-that means when we receive all necessary information-to the day a decision is provided. The Wait time tool provides the current average wait time for receiving a decision on an application.
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